At AV Flights, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our services, including our websites, mobile apps, and other platforms (collectively referred to as “Services”). By using our Services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal data that you provide to us directly when you use our Services or make a booking, and automatically as you interact with our website or apps.

Types of Data Collected:

  • Personal Information: Name, contact details (email, phone number), passport number, and payment information.
  • Booking Information: Flight details (e.g., dates, destinations, preferences), ticket purchase history, and special requests (e.g., medical or dietary requirements).
  • Device and Usage Data: IP address, browser type, device information, and usage data such as page visits, search queries, and interactions with our Services.
  • Location Data: We may collect location information if you grant us access through your device.

2. How We Use Your Information

We use your information for several purposes, including:

  • To Process Bookings: We use the data you provide to manage your flight reservations, payments, and travel arrangements.
  • Customer Support: To provide assistance, resolve inquiries, and address issues related to your booking.
  • Personalized Offers: With your consent, we may send you personalized offers, discounts, and recommendations based on your past bookings or preferences.
  • To Improve Our Services: We analyze user behavior to improve the functionality, features, and performance of our website and mobile apps.
  • Compliance and Security: To comply with legal obligations, prevent fraud, and ensure the safety of our Services.

3. Data Sharing with Third Parties

We may share your information with the following third parties:

  • Payment Processors: To complete transactions for your bookings.
  • Service Providers: Airlines, hotel partners, and other companies involved in your travel arrangements.
  • Marketing Partners: For targeted advertisements and promotions based on your preferences. You may opt-out at any time.
  • Legal Compliance: If required by law, we may share your information with authorities or in response to legal requests.

We ensure that third parties with whom we share your data maintain appropriate security standards and only use the data for the purposes for which it was shared.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Services. These technologies help us personalize your experience, analyze trends, and improve our Services. You can control cookie settings through your browser preferences.

  • Cookies: Small text files placed on your device to enhance your experience.
  • Analytics: We use third-party tools (e.g., Google Analytics) to analyze user behavior and improve the functionality of our site.

You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect your experience on our website.

5. Your Rights and Choices

You have several rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: If any of your information is inaccurate, you can ask us to update or correct it.
  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing communications by clicking the “unsubscribe” link in any email or adjusting your preferences in your account.
  • Restrict Processing: You can request that we limit the processing of your data in specific circumstances, such as if you contest the accuracy of your information.
  • Data Portability: You may request to receive your data in a structured, machine-readable format or request that we transfer it to another provider.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, please be aware that no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your information but strive to protect it using appropriate safeguards.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer required, we will delete or anonymize it in accordance with applicable laws.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including regions where data protection laws may differ from those in your country. We take steps to ensure that such transfers comply with relevant legal requirements and implement safeguards, such as the use of Standard Contractual Clauses.

9. Third-Party Links

Our Services may contain links to third-party websites or apps. These third parties have their own privacy policies, and we encourage you to review them before sharing any personal information. We are not responsible for the practices or content of third-party websites.

10. Children’s Privacy

Our Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: Info@avflights.com
Phone: +91 62802 17015, +91 78890 91050 (Call & WhatsApp)